Most training teaches software.
PRISM teaches investigation.
Most teams can't tell which agents investigate and which ones escalate. PRISM shows you.
PRISM shows how your team navigates unfamiliar systems, confirms evidence, and reaches decisions — then coaches them to do it better.
Inside a PRISM investigation.
Scores tell you where they are.
The breakdown moves them forward.
After every scenario, each agent gets a full screen-by-screen PRISM breakdown — a coach walking them through the problem, what the system showed, what it meant, how to resolve it, and the habit to take forward.
It's generated from what that agent actually did — where they looked, what they wrote, what they missed. Not an answer key. Not generic feedback. This is the part nobody else does.
Don't take our word for it.
Be the agent.
One real ticket. A live system you've never seen. Fifteen minutes. Investigate it, resolve it — and get the same PRISM breakdown your agents would get, scored on exactly what you did. No signup.
Try the live scenario →Play on your phone.
See how you think.
Eight free games, one for each of the thinking skills PRISM measures. Play them anywhere, put your score on a league table, and challenge your team.
The games are multiple choice — a taster of each skill. The real training isn't: your team works complete tickets in live systems with nothing suggested, and the PRISM scoring engine reads the investigation they actually ran.
The PRISM framework
Five steps that transform how support agents approach every problem they face.
You don't read reports.
You see the picture instantly.
Every agent who completes a PRISM session gets scored across 8 thinking dimensions — automatically. You see RAG status, scenario-by-scenario breakdowns, an escalation dependency score, and generated coaching recommendations. All in one place, the moment the session ends.
No chasing. No guessing. No post-session admin. Just clear data on how your team thinks — and a specific next step for every agent who needs development.
Built for teams that want
better agents, not just trained ones.
Support Leaders
Stop guessing where your team's gaps are. PRISM gives you data on how each agent thinks — so you can develop them precisely, not generically.
New Starters
Get up to speed faster by developing real investigation skills from day one. Not reading documentation — actually thinking through problems.
Experienced Agents
Challenge your best agents with harder scenarios. Identify the ones who are ready for senior roles before you need to fill them.
Simple, transparent pricing.
Flat team rate. No per-seat pricing. No surprises.
We're young. That's your advantage.
PRISM launched recently, and we'd rather say that plainly than hide it. The first ten teams to join get 50% off any plan, forever — monthly or annual — plus a direct line to the founder. In return we ask for honest feedback, and a case study once the results speak for themselves.
Common questions
What kind of companies is PRISM for?
Any company with a customer support team. Whether you're in SaaS, e-commerce, healthcare, or anything in between — the thinking skills PRISM develops transfer to any support role.
Do agents need to know the systems they're tested on?
Not at all. That's the point. PRISM uses three different simulated environments — a healthcare CRM, a logistics platform, and an e-commerce support tool. Agents aren't expected to know any of them. They're being tested on how they think through unfamiliar problems — which is exactly what real support work looks like.
How does the PRISM scoring work?
Each scenario has a model answer and scoring criteria built by our team. Responses are evaluated across 8 thinking dimensions by the PRISM scoring engine, which provides a score and reasoning for each.
Can we create our own scenarios?
Yes — on Growth and Enterprise plans you can submit custom scenarios that we build into the system for you.
How do managers see the results?
Scores are sent directly to a manager dashboard after each session. You can see individual agent scores, team averages, and track improvement over time.
How do I cancel my subscription?
You can manage or cancel your subscription at any time through our self-serve billing portal — no emails needed. Monthly subscriptions cancel at the end of the current billing period. Annual subscriptions cancel at renewal. Click 'Manage subscription' in the footer.
Ready to change
how your team thinks?
The fastest way to see PRISM is to play it. Fifteen minutes, one live scenario, scored and coached by the real engine — no signup, no call.
Take the 15-minute demo →Prefer a human walkthrough? Leave your email and we'll personally show you the manager side — dashboard, team insights, the lot.