Early access — Coming soon to new teams. Currently in private pilot.Request access →

See problems
differently.

The training that changes how your team thinks.

PRISM puts support agents inside a realistic system simulation and measures exactly how they think. Eight scoring dimensions. Real scenarios. Measurable growth for every agent on your team. Train the thinking. Measure the growth.

Book a DemoStart Training →
67%
Reduction in escalations
3x
Faster to resolution
8
Thinking dimensions scored
20
Scenarios in pilot
How it works

Not e-learning. Not video.
Real investigation.

01
Receive a ticket
Agents receive a realistic support ticket — a customer with a problem, just like a real working day.
02
Investigate the system
They explore a fully simulated SaaS environment — patient records, appointments, permissions, protocols — searching for the cause.
03
Submit their resolution
They write their diagnosis, the root cause, and the recommended fix in their own words.
04
PRISM scores the thinking
Responses are scored across 8 dimensions using the PRISM scoring engine. Not just right or wrong — how did they think?
05
Managers see the data
Scores are aggregated into team reports. See where your agents excel and where they need development.
Scoring dimensions
Problem identification92
Investigation quality78
Logical rationale85
Observation awareness64
Resolution clarity88
Calmness under pressure71
Self-sufficiency90
Creative thinking69
Example agent score report
The methodology

The PRISM framework

Five steps that transform how support agents approach every problem they face.

P
01
Problem
Identify the problem
R
02
Research
Investigate the system
I
03
Interpret
Analyse the signals
S
04
Solve
Resolve the cause
M
05
Master
Master the process
Who it's for

Built for teams that want
better agents, not just trained ones.

Support Leaders

Stop guessing where your team's gaps are. PRISM gives you data on how each agent thinks — so you can develop them precisely, not generically.

Reduce escalationsData-driven developmentTeam insights

New Starters

Get up to speed faster by developing real investigation skills from day one. Not reading documentation — actually thinking through problems.

Faster onboardingBuild confidenceReal scenarios

Experienced Agents

Challenge your best agents with harder scenarios. Identify the ones who are ready for senior roles before you need to fill them.

Identify talentSenior readinessContinuous growth
Pricing

Simple, transparent pricing.

Flat team rate. No per-seat pricing. No surprises.

Currently in pilot — 20 scenarios live and growing. Full libraries unlock as we expand.

Starter
£150/month
£1,800 billed annually
Up to 15 agents
✓Up to 15 agents
✓20 scenarios included
✓MediDesk UK sandbox
✓PRISM scoring engine
✓Manager dashboard
✓CSV export
✓Email support
Get started
Most Popular
Growth
£200/month
£2,400 billed annually
Up to 30 agents
✓Up to 30 agents
✓50 scenarios (expanding weekly)
✓MediDesk UK sandbox
✓PRISM scoring engine
✓Manager dashboard
✓CSV export
✓Priority support
✓Custom scenario add-ons
Get started
Scale
£250/month
£3,000 billed annually
Up to 50 agents
✓Up to 50 agents
✓100 scenarios (full library)
✓MediDesk UK sandbox
✓PRISM scoring engine
✓Manager dashboard
✓CSV export
✓Priority support
✓Custom scenario add-ons
Get started
🚀 Pilot offer — first month for £150
Try PRISM with your team for one month. If you convert to annual, the £150 is credited against your first payment.
Claim pilot offer
Scenario add-ons — available on Growth and Scale
Standard Scenario Pack
3 custom scenarios built for your system
£300one-off
Extended Scenario Pack
6 custom scenarios built for your system
£500one-off
Need more than 50 agents? Talk to us about Enterprise →
FAQ

Common questions

What kind of companies is PRISM for?

Any company with a customer support team. Whether you're in SaaS, e-commerce, healthcare, or anything in between — the thinking skills PRISM develops transfer to any support role.

Do agents need to know about the medical system?

Not at all. The simulated system is just a realistic environment to investigate — like a real working day. Agents aren't being tested on clinical knowledge, they're being tested on how they think through problems.

How does the PRISM scoring work?

Each scenario has a model answer and scoring criteria built by our team. Responses are evaluated across 8 thinking dimensions by the PRISM scoring engine, which provides a score and reasoning for each.

Can we create our own scenarios?

Yes — on Growth and Enterprise plans you can submit custom scenarios that we build into the system for you.

How do managers see the results?

Scores are sent directly to a manager dashboard after each session. You can see individual agent scores, team averages, and track improvement over time.

Get started

Ready to change
how your team thinks?

Book a demo and see PRISM in action. We'll walk you through a live scenario and show you exactly what your agents would experience.

No commitment. We'll get back to you within 24 hours.